DELIVERY


Delivery Details

Most orders are dispatched within 2 working days of receiving your order unless we are rushed off our feet but we always do our best. Please allow a couple of extra days during special holiday seasons. We will always try to deliver your order as quick as possible but if something is out of stock or will be held up, we'll contact you by email and offer the option of waiting or cancelling. 

Order Processing Time

All orders placed before 3pm Monday - Friday (GMT) will be processed within 48 hours once payment verification is received. Any orders placed after 3pm (GMT) will be processed the following business day. The same goes if you order on a Bank Holiday, we'll process your order the following day. If you place an order on Saturday or Sunday, we will start your order process on the Monday.

Orders will be sent to the delivery address that you specify on your order and we cannot be held responsible if the delivery address is incorrect. 

Our Guarantee

We are sure that you will love your order from us but should there be something wrong please email us within 24 hours of receiving it. You'll reach us on hey@textfromafriend.co.uk

Missing Orders

Should your order fail to arrive on your doorstep please get in touch with us within 21 days of placing your order and we will track it for you.