RETURNS


Returns Policy

We are sure that you will love your purchase from us but if you are not completely satisfied just email us at hey@textfromafriend.co.uk stating your order number and details of the item you wish to return.

Once we receive your item(s) we will issue a refund within 5 days via the original payment method that was used at the time of purchase.

Returns are only accepted within 14 days for all UK orders and 21 days for all international orders.

All items must be returned in the original condition complete with all packaging intact. Should any item be damaged we may deduct a fee from your refund.

Any item is your responsibility until it reaches us.

For your own protection, we recommend that you send the parcel using a trackable delivery service that also insures you for the value of the goods. 

The cost of returning the item to us is your responsibility.

All original shipping fees are non refundable.

Returns Address

Text From A Friend
Customer Services, Fourth Floor, 41 St Vincent Place, Glasgow G1 2ER

Faulty Items

We hope any item you order will reach you in perfect condition, however if it doesn't contact us quoting your order number, name, address, details of the product and the reason for the return. Let us know whether you require a refund or a replacement. You have 30 days from receipt of the faulty item to return it to us.